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Step-by-Step Instructions
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Step-by-Step Instructions

Our Knowledge Base has Step-by-Step Instructions to help you request some of our services. Select a category to see the topics for that category. Click on the topic and you will be taken to the information for that topic. You can use this link to return back to the initial page which also provides a search function. 


The Executive Office can be reached via telephone during regular business hours. Monday – Friday 8:00 a.m. to 5:00 p.m.

Staff is working diligently to process tickets received during the week of February 2nd.

Knowledge Base - Payment Options

You can pay for any of our services online - either by credit card or with a PayPal account.

Some of our services have payment directly integrated into the process.

For all other services, please refer to these instructions:

Independent of Payment Form

When sending an email, choose a subject that makes it easy for you to recognize what you are requesting. Please note that you will receive emails with that subject line. If you have multiple requests at the same time, it can be difficult to figure out what request the EO is responding to if you have multiple requests with the same subject. Also, you can look at your previous requests at My TICA >> My Tickets. Finding a specific one is much easier when the subject line identifies your  request.

Good subject lines:

  • Registration "Fluffy"
  • Pedigree order "Fluffy"
  • Transfer ownership for "Fluffy"
  • Litter registration "Fluffette" born October 01, 2020

Confusing subject lines:

  • Registration
  • Transfer
  • Pedigree

Payment By PayPal

  • Send the correct amount to paypal@tica.org. You will receive a confirmation email with a PayPal transaction ID.
  • Scan the form and attach it to an email to submit.work@tica.org and copy and paste the following text; or send the form as a fax to +1 (956) 428-8047 and use the text below as a template for the fax cover sheet.
English Text

Dear Executive Office,

I would like to request the service per the attached form. I sent USD <<Amount>> to paypal@tica.org with PayPal transaction ID <<PayPal transaction ID>>.

Thank you!


Make sure you attach the form to the email before sending it :) And replace the <<placeholders>> with the appropriate amount and PayPal transaction ID.

Payment By Credit Card

This requires you to phone in or fax your credit card information

  • Call the Executive Office at +1 (956) 428-8046 or send a fax to +1 (956) 428-8047 with the credit card information.
  • Send an email to submit.work@tica.org and copy and paste the following text:
English Text

Dear Executive Office,

I would like to request the service as per the attached form. I called in / faxed credit card information for this transaction. My client number is <<client number>>.

Thank you!

Make sure you attach the form to the email before sending it :) And replace the <<client number>>. You can find your client number in TDS Online under Your Profile on the tab TICA Information. If you don't have a TDS Online Account or cannot find your client number, be sure to include your complete name and postal address to make it easy for the us to identify you.

Details

Created : 2018-12-09 21:29:57, Last Modified : 2020-07-11 06:26:08

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